This method applies to the Surface Pro 5 (or newer), Surface Book 2 (or newer), and any Surface Laptop, Surface Go, or Surface Studio model. The steps to force a shutdown vary depending on your Surface model. Close all open applications, so you don’t lose unsaved data. Force Shutdown and Reboot Your Surfaceįorcefully shutting down your Surface can resolve issues with malfunctioning hardware components-camera, microphone, USB ports, etc.
You can temporarily disable the antivirus, just to be sure.ĥ. If you use an antivirus, review its settings, and ensure it isn’t stopping apps from accessing your Surface’s camera. Some third-party antivirus or malware protection software have settings that can block an app’s webcam access. Enabling this option grants camera access to applications installed outside the Microsoft Store.Ĥ.
